Privacy Policy

Last Updated: March 15, 2025

Information We Collect

At SparkConnectSys, we collect information that helps us provide better financial analysis tools and services. When you create an account or use our software, we gather basic details like your name, email address, and company information.

Personal Information

  • Contact details including name, email address, and phone number
  • Company information and job title when relevant to our services
  • Billing and payment information for subscription services
  • Communication preferences and support interactions

Usage Data

We automatically collect information about how you interact with our financial analysis software. This includes which features you use most often, performance metrics, and technical data that helps us improve our tools.

Note: We never access or store your actual financial data or business records. Our software processes your data locally on your systems.

How We Use Your Information

Your information helps us deliver reliable financial analysis tools and maintain our service quality. We use collected data to personalize your experience and provide technical support when needed.

  • Providing and maintaining our financial analysis software
  • Processing payments and managing your subscription
  • Sending important updates about software changes or security issues
  • Offering customer support and resolving technical problems
  • Improving our tools based on user feedback and usage patterns
  • Complying with legal requirements in Taiwan and international jurisdictions
Marketing Communications: We only send promotional emails if you specifically opt in. You can unsubscribe at any time through the link in our emails or by contacting us directly.

Data Sharing and Disclosure

We don't sell your personal information to third parties. Sometimes we need to share limited data with trusted partners who help us run our business, but only when necessary and under strict confidentiality agreements.

Service Providers

We work with carefully selected companies that help us provide our services:

  • Cloud hosting providers for secure data storage and processing
  • Payment processors for handling subscription billing
  • Email service providers for customer communications
  • Analytics tools that help us understand software performance

Legal Requirements

We may disclose your information when required by law, including compliance with Taiwan's Personal Data Protection Act and international regulations that apply to our global user base.

Your Privacy Rights

You have significant control over your personal information. Under Taiwan's data protection laws and international standards, you can exercise several important rights regarding your data.

Access Your Data

Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.

Correct Information

Update or correct any inaccurate personal details through your account settings or by contacting our support team.

Delete Your Account

Request complete deletion of your account and associated data. Some information may be retained for legal compliance purposes.

Data Portability

Export your data in a common format if you want to use it with other services or transfer to a different provider.

To exercise any of these rights, email us at [email protected] with your request. We'll verify your identity and respond within the timeframes required by applicable law.

Data Security and Storage

We take data security seriously and use industry-standard measures to protect your information. Our systems are regularly updated and monitored for potential security threats.

Security Measures

  • Encryption in transit and at rest using AES-256 standards
  • Regular security audits and vulnerability assessments
  • Access controls limiting who can view your personal information
  • Secure data centers with physical and digital protection systems
  • Employee training on data protection and privacy best practices

Data Retention

We keep your personal information only as long as needed to provide our services or comply with legal requirements. Account data is typically retained for three years after account closure, though you can request earlier deletion.

International Transfers: Your data may be processed on servers outside Taiwan, including in jurisdictions with equivalent data protection standards. We ensure appropriate safeguards are in place for any international data transfers.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and help us understand how our tools are used. Most cookies we use are essential for basic functionality, while others help us analyze usage patterns.

Types of Cookies

  • Essential cookies that enable core website functions and security
  • Analytics cookies that help us understand user behavior and improve our software
  • Preference cookies that remember your settings and customizations

You can control cookie settings through your browser preferences. Disabling certain cookies may affect some website functionality, but won't prevent you from using our main financial analysis tools.

Third-Party Integrations

Our financial analysis software can integrate with various accounting systems and business tools. When you choose to connect these services, different privacy policies may apply to the integrated platforms.

We don't control how third-party services handle your data, so please review their privacy policies before connecting any external tools to your SparkConnectSys account. You can disconnect integrations at any time through your account settings.

Your Responsibility: When using third-party integrations, you're responsible for ensuring those services meet your privacy and security requirements.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you via email and post the updated policy on our website.

Minor updates that don't affect how we handle your data may be made without individual notification. We recommend checking this page periodically to stay informed about our privacy practices.

Notification Process

  • Major changes: 30 days advance notice via email
  • Legal compliance updates: Notice posted on website immediately
  • Minor clarifications: Updated policy posted without separate notice

Privacy Questions?

Contact our privacy team for questions about this policy or your data rights:

Email: [email protected]

Phone: +886229407615

Address: No. 93之6號, Yiyi Rd, Zhongzheng District, Keelung City, Taiwan 202

We typically respond to privacy inquiries within 5 business days.